The AI & CX Hype Bubble

June 11–13, Zurich

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Join when it suits – even if it’s just for the Friday Evening vibes.
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Got a challenge? Let’s crack it. Curious? Pick the sessions that spark. Or just hang out, co-work, and vibe with good people – no pressure, just possibilities!

June 11–13
Zurich

JOIN THE EVENT

PROGRAM

We’re
Excited to
Welcome

Are We Really Improving Experience?

AI & CX Unfiltered

Real stories. Real impact. From Pharma to Tourism and Hospitality, Finance to Utilities — learn how leading teams are using AI to act faster, personalise smarter, and make CX more human. No hype. Just sharp examples of feedback turned into growth.

Beyond the Buzzwords

No fluff. No theory. Dive into strategy sessions and hands-on case studies from OM Pharma, EWZ, Glacier Express and many others. From omnichannel journeys to public trust — learn what actually works when CX, data, and AI come together.

High-Impact Networking

No stage. Just honest conversations with CX leaders from Novartis, Europa-Park, Grand Casino Baden, CSL Vifor, and more. Learn how they’re moving fast, scaling smart, and using experience data to create better outcomes across industries.

workshops + discussion
and much more.

SEE PROGRAM

speakers

days

Workshops

What to expect?

Informal co-working with the Screver & Capptoo crew (yep, the ones with dogs and strong opinions)

Breakouts on the real stuff — Customer and Employee Experience and feedback pain

Get ready for keynote sparks — bold ideas and unexpected angles await

One-on-ones + workshops to tackle your challenges [Book in advance!]

Coaching to sharpen your pitch, presence, or stop winging it

Sliders, dim sums, vietnamese bites — brain fuel, no boring buffet

Live music. Electro-funk, deep house, smooth jazz, performed by Carly Simone. No pressure to dance — unless you want to 🪩

Our FaV Humans. One Place. Big Ideas.

We’re bringing together our friends and clients from Capptoo & Screver for a three-day experience in Zurich - focused on cutting through the noise around AI and Customer Experience.

Expect real conversations, shared challenges, and bold ideas in a relaxed setting. It’s not about polished slides or big promises - it’s about connecting, learning from each other, and maybe a little dancing after dim sums and bubbles.

program

Only in Zurich. Only in Person.

about location

Two spots. Two vibes.
Same energy. 

📍 Soho Zürich – 300m² of smart tech, sharp visuals, and serious flexibility. It’s where strategy meets stage presence. Perfect for bold sessions and spotlight moments. We’ll be here on June 11 & 13.

📍 Westhive – Need something a bit more… vibey? Cozy enough for deep dives, open enough for fresh ideas. A space that sticks in people’s minds long after the name tags come off. We’ll be here on June 12.

We’re using both — because one size never fits all 💥

Grab your spot before the AI & CX hype train leaves the station