Thank you

for being part of our event

We created this event to slow down, exchange ideas, and connect in real life.
What happened in Zurich felt meaningful – and that’s thanks to the people in the room. You.
If you’d like to revisit any moments or catch what you missed, you’ll find everything below.

Photos

Wednesday, June 11

Thursday, June 12

Friday, June 13

Videos & Slides

Wednesday,
June 11

CHRISTIAN FILLINGER

CEO ✦ CAPPTOO GROUP

Linkedin ➔
email ➔

Why We Built Capptoo & Screver (And What That Means for You)
Michal Myszkowski

CEO ✦ Capptoo Life Science

Linkedin ➔
email ➔

Empowering Swiss Innovators: Scaling Globally with AI-Driven Excellence - The CAMAG Success Story
roman kovbasyuk

Head of design ✦ capptoo group

"Design x AI" Party Hangover: Where and Why AI Yet Limps
Simo Mulle

Project Manager Sponsorship ✦  MS Sports

What 20’000 Kids Taught Us: The MS Sports Feedback Journey
Marta Pupic-Bakrac

Head of Marketing  ✦ Capptoo AG

From Awareness to Action: how CX, AI, and Hypertargeting Powers Your Brand
Dario Car and Petar Calic

co-founders of DeeP Project

Behavioral insights in CX: Nudging for personalized customer journeys

Thursday,
June 12

CHRISTIAN FILLINGER

CEO ✦ CAPPTOO GROUP

Linkedin ➔
email ➔

Screver AI Voice of Customer Platform - Life Science
Amelie layaz

omnichannel manager  ✦ csl vifor

CSL Vifor: Evolving Congresses into Smooth HCP Journeys
Stelios Charitakis

Customer Experience lead, Mid-Europe Region ✦ MSD

Secrets of MSD Voice of Customer Strategy: From One Survey to a Global Program
Richard Schwartz

Rx4CX: Health + Care Customer Experience Evangelist and Activator ✦ Harvard Business Review Advisory Council

Experience as a Medicine: the Human Impact of AI (Authentic Interactions)
Aurelie Litynski

Positive Work Culture Expert, Author, TEDx Speaker ✦ Founder of Happitude at Work GmbH

Linkedin ➔
newsletter ➔
Instagram  ➔

Cultivating a Positive Work Culture in the Age of AI
100 Ideas for a Positive Work Culture
Workshops
Matija Mesić

SEO consultant ✦ capptoo life science

AEO vs. SEO - How AI is changing the search landscape and how to stay in the game
Dunja Dean Toncic

Pharmaceutical Marketing Lead ✦ Capptoo life science

Pharma CX Benchmarks: Who’s Winning?
Dario Car and Petar Calic

co-founders of DeeP Project

Behavioral insights in CX: Nudging for personalized customer journeys

Friday,
June 13

CHRISTIAN FILLINGER

CEO ✦ CAPPTOO GROUP

Linkedin ➔
email ➔

Why We Built Capptoo & Screver (And What That Means for You)
CHRISTIAN FILLINGER

CEO ✦ CAPPTOO GROUP

Linkedin ➔
email ➔

Screver Turns 7: From "Looks Easy" to the Sexiest Surveys in the Game
roman kovbasyuk

Head of design ✦ capptoo group

"Design x AI" Party Hangover: Where and Why AI Yet Limps
Markus Kappen

Customer Experience Project Manager ✦ ewz

From Clicks to Conversations: EWZ’s Path to an Omnichannel customer Feedback Strategy
Richard Schwartz

Rx4CX: Health + Care Customer Experience Evangelist and Activator ✦ Harvard Business Review Advisory Council

Bernd Reitsamer

phd ✦ Assistant Professor ✦ Leopold-Franzens Universität Innsbruck

Customer Well-being in Tourism: Zillertal × University of Innsbruck Case
Pascal Weller

Business Intelligence & Research Lead ✦ europa-park

Guest loyalty in 2025 – The Europa-Park Way: Feedback that Drives Action
Aurelie Litynski

Positive Work Culture Expert, Author, TEDx Speaker ✦ Founder of Happitude at Work GmbH

Linkedin ➔
newsletter ➔
Instagram  ➔

Cultivating a Positive Work Culture in the Age of AI
Discover 100 actionable strategies to boost motivation, strengthen workplace relationships, and create a thriving, human-centric work culture.

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