At the 56th Annual Meeting of the Swiss Society of Nephrology, CSL Vifor teamed up with Screver to move beyond presentations and collect meaningful feedback — the kind that drives action, not just reports.

The goal was simple: 

to capture what mattered most to healthcare professionals — before, during, and after the event — to guide relevant follow-up and future engagement.

Using short, branded surveys — clear language, easy clicks, a touch of cartoon charm — we asked what stood out, what could be improved, and whether guests wanted to hear more about specific topics. It worked.

On-site support that made a difference

We didn’t just support CSL Vifor with setup and survey flow — we were there in person. Being on the ground meant smoother execution, quicker decisions, and better conversations. That on-site support was a big plus for the team and part of why they’ve chosen to continue working with us.

Surveys that feel like a conversation
📈 over 90% completion rate
💬 over 55 NPS
📥 Dozens of targeted opt-ins — not bulk contacts, but people genuinely interested in follow-up

A pilot with more to come

This congress was just the starting point — a pilot to test what works. With strong results and clear interest, CSL Vifor plans to scale this approach for future events across its calendar.

Why it resonated

Orlin Iliev, who is part of the Screver team, shared.
“Someone close to me will need dialysis soon. This topic hit close. Listening to those shaping the future of nephrology was not only insightful — it was personal.”

This is the work we value most — boutique pharma events with impact. Events where customer experience serves real human outcomes, not just KPIs.

Hear the full story in Zurich

🎤 Want to hear how it fits into the bigger omnichannel picture?
Join us on 12 June in Zurich. Amélie Layaz, Omnichannel Manager at CSL Vifor Switzerland, will share how this event helped shape their broader strategy — and what others can take from it.

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